Ribblr Products And Services Policy

Last updated: 21 September 2026 This policy is part of Ribblr’s Terms and Conditions. By purchasing any products or services directly from us, you consent to adhere to both our Terms and Conditions and this Ribblr Products And Services Policy.

INTRODUCTION Ribblr is a comprehensive marketplace and platform for craft enthusiasts. Here, you may be able to directly purchase Ribblr-branded products and services, including exclusive patterns and software services. This policy outlines the terms related to products and services sold directly by Ribblr, including Ribblr Yarn and other physical craft products, patterns on our "Ribblr Free Patterns" or "Ribblr Premium Patterns" shops, PDF conversions, and Ribblr+ subscriptions.

1. RIBBLR DIGITAL CONTENT At Ribblr, we aim for transparency in our offerings. Digital content, such as patterns available in "Ribblr Free Patterns" or "Ribblr Premium Patterns" is clearly labeled and sold directly by us. Ribblr assumes full responsibility for resolving any issues with these products. Should you need assistance, please contact us directly. Purchasing or using digital content grants you a license for personal, non-commercial use, subject to our Terms and Conditions, and does not transfer any intellectual property rights to you. We may make changes to our digital content at any time and without notice.

2. RIBBLR+ SERVICES Ribblr+ is our premium subscription service, designed to give you access to exclusive patterns, tools and features. By subscribing to Ribblr+, you agree to the following terms: 2.1 Subscription Offers & Changes - Ribblr+ offers (e.g. included patterns, credits, discounts, designer tools) may be modified, added or removed at any time without prior notice. - You are free to amend, upgrade, downgrade or cancel your subscription at any time via your account settings. Changes you make will take effect at the next billing cycle unless otherwise stated. 2.2 Geographic Variations - Pricing and specific offers may vary slightly from country to country. - Ribblr will always strive to provide as equal a service as possible worldwide and is committed to delivering a great user experience in every region. 2.3 Billing, Auto-Renewal & Price Changes - Ribblr+ subscriptions renew automatically by default at the end of each billing period. - If we decide to increase subscription prices (excluding promotional, deal or discount renewals), we will notify you at least 7 days before your next renewal date. - Unless you cancel before renewal, price increases will be applied automatically when auto-renew is in effect. 2.4 Full Service Listing & Support - A complete, up-to-date list of Ribblr+ features and benefits is available on our subscription page. - Fair usage policies are applied to all Ribblr+ features to prevent misuse. We would like to emphasize that terms such as 'remove limit', 'limitless', or 'unlimited', while may be offered as part of Ribblr+, are governed by these fair use guidelines. These guidelines are established to prevent abusive behaviors and automated bot activity, ensuring a quality experience for all users. - For more information, including FAQs and troubleshooting, please visit our Help Center or contact customer support.

3. ADDITIONAL SOFTWARE-AS-A-SERVICE PRODUCTS 3.1 Ribblr offers Software-as-a-Service (SaaS) products, like our PDF conversion tool for ePatterns. As the direct seller, Ribblr addresses any service-related issues. For inquiries or assistance, contact our support team directly. 3.2 Ribblr Gems Ribblr Gems (“Gems”) are proprietary, non-monetary digital tokens issued by Ribblr. Gems have no cash value and may not be redeemed for currency, exchanged, sold, traded, transferred or otherwise monetized. Gems serve solely as reward for users for designated activities (e.g., engagement milestones, promotions, subscription benefits). Gems may be redeemed only against Ribblr’s pre-defined patterns, features, services or content, at Ribblr’s sole discretion. Ribblr reserves the right to modify, suspend or discontinue any redemption options at any time without notice. Ribblr may grant, adjust or revoke any Gems in any user account at any time and for any reason, without prior notice. We generally provide a Gem(s) gift when users join Ribblr+ for the first time, however this promotion may not be available at all times or for all users. Unless otherwise stated at the time of grant or purchase, Gems do not expire. However, Ribblr may alter the expiration period on a platform- or account-specific basis at any time and without notice. Upon suspension or termination of a user account for any reason, all unredeemed Gems shall be immediately removed and forfeited. Any attempt to tamper with, manipulate, reverse-engineer, fraudulently acquire, duplicate, sell or otherwise abuse the Gems system will result in immediate forfeiture of all Gems and may lead to suspension or termination of the user’s account.

4. TERMS OF SALE Our standard policies, including our Privacy Policy and Terms and Conditions, apply to all transactions. Note that Ribblr reserves the right to modify the terms of sale or service features including pricing, at any time, and how such changes will be communicated to users. Local laws may require Ribblr to apply additional taxes or fees to your purchases. When additional terms are applicable, they will be clearly communicated to you.

5. RIBBLR YARN AND OTHER PHYSICAL PRODUCTS Seller Unless an individual listing clearly states otherwise, Ribblr Yarn and other Ribblr-branded physical products are sold by Ribblr Ltd, registered in England (No. 12683675), 124 City Road, London, EC1V 2NX, UK. Dispatch and delivery We aim to dispatch 99% of in-stock orders received by 2:00pm Central Time (CT) on a business day on that same business day. This is a service target rather than a guarantee. Orders received after the cutoff, on weekends, or on holidays observed by our fulfilment facility will normally be dispatched on the next business day. A different dispatch date may apply to pre-orders, back-orders, personalised products, promotional events, or any listing that states a different timeframe. Available delivery destinations, delivery services, charges, and estimated delivery times are shown at checkout after a delivery address is entered. Delivery estimates are stated in business days and begin from dispatch. They are estimates rather than guaranteed arrival dates unless we expressly say otherwise. Tracking information will be emailed and made available in My Stuff > Orders when supplied by the carrier. Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately if an address needs to be changed. We cannot guarantee an address change or cancellation after an order has entered fulfilment or been dispatched. International shipments may be subject to customs duties, import taxes, or clearance charges imposed by the destination country. Unless the listing or checkout states that these charges are included, they are the recipient’s responsibility. If an order is delayed beyond its estimated delivery window, is lost, or arrives damaged, please open a ticket from My Stuff > Orders so that we can investigate with the carrier and provide an appropriate remedy. Nothing in this section transfers to the customer any risk that applicable consumer law places on Ribblr before the goods are received. Cancellations A customer may request cancellation before dispatch by opening a ticket from My Stuff > Orders. We will try to stop the order, but cannot guarantee cancellation once fulfilment has begun. If the order has already been dispatched, the returns process below applies. 30-day returns We offer returns for Ribblr Yarn and other eligible physical products when a return ticket is opened from My Stuff > Orders within 30 days after delivery. If My Stuff > Orders is unavailable, please contact support[at]ribblr.com within the same period. We will provide the return instructions and return address; products must not be sent to our registered office unless we expressly direct you to do so. Customers may inspect a product as they reasonably would in a shop. Wherever possible, yarn should be returned unused, unwound, uncut, unwashed, with its labels attached, and with any included parts. We may reduce a refund to reflect a loss in value caused by handling beyond what is reasonably necessary to inspect the product. Any lawful return exception or different return period will be clearly stated in the applicable listing before purchase. Unless otherwise stated, the customer pays the direct return postage cost for an unwanted product or change-of-mind return. Ribblr will pay or reimburse reasonable return costs when the product is faulty, damaged on arrival, incorrect, or materially not as described. Customers should obtain proof of postage and remain responsible for packaging a return appropriately. We do not currently offer direct exchanges. A customer who wants a different yarn or colour should return the eligible product and place a new order. Refunds Approved refunds are made to the original payment method. We will process a return refund within 14 days after receiving the returned goods or, where applicable, receiving acceptable evidence that they have been sent back. The time taken for the funds to appear after processing depends on the payment provider. Where required by applicable law, a full-order cancellation will also include the least expensive standard outbound delivery charge offered for that order. Any additional cost of an enhanced or express delivery service is not refundable unless required by law. Outside those legal requirements, original delivery charges are not refunded for change-of-mind returns. This does not apply when goods are faulty, damaged, incorrect, or materially not as described. Faulty, damaged, incorrect, or missing products Please open a ticket from My Stuff > Orders as soon as reasonably possible and include the order number, a description of the issue, and photographs where helpful. Do not return the product until return instructions have been provided. Depending on the circumstances and applicable law, we may offer a repair, replacement, price reduction, or refund. Sale and promotional products have the same statutory protections as full-price products. Yarn may have small disclosed variations in colour, weight, length, texture, or joins between balls or production batches. A disclosed and reasonable manufacturing variation is not by itself a fault, but this does not affect the customer’s rights where a product is faulty, of unsatisfactory quality, or materially not as described. Nothing in this policy excludes or limits mandatory consumer rights under applicable law. If local law provides a longer period or a more favourable remedy, that law will apply.

6. DISPUTES AND CHARGEBACKS Scope This section applies to disputes involving any product or service sold directly by Ribblr, including physical products, Ribblr-sold digital patterns and content, Ribblr+ subscriptions and benefits, PDF conversion and other software services, trials, Gems, credits, rewards, promotions, and any related licence or account entitlement. Contacting Ribblr If you do not recognise a charge or believe there is a problem with an order, please contact Ribblr through My Stuff > Orders, through the community section as a private message, or via email to support[at]ribblr.com. Where reasonably practicable, we ask that you allow us an opportunity to investigate and resolve the issue before commencing a payment dispute. This request does not restrict any statutory right or any deadline imposed by your bank, card provider, or applicable law. Active payment disputes Once a chargeback or payment dispute has been opened, the disputed payment is handled through the applicable payment provider and card issuer. We may be unable to issue a separate refund while that process remains active. If the issue is resolved directly, we may ask you to withdraw the dispute through your card issuer. Ribblr may still submit relevant evidence until the payment provider confirms that the dispute has been closed. While a payment remains disputed, Ribblr may temporarily pause the subscription, licence, digital content, Gems, credits, rewards, or other benefits funded by that payment; prevent those benefits from being spent, transferred, or redeemed; and restrict new paid transactions where reasonably necessary to prevent further loss. This will not restrict access to customer support, relevant order or dispute information, or unrelated products and benefits that have been fully paid for. Duplicate recovery A customer is not entitled to retain both a refund from Ribblr and a chargeback or other reimbursement for the same amount. Any duplicate reimbursement must be repaid or reversed. Abusive or fraudulent disputes Ribblr may treat a dispute as abusive only where the available evidence reasonably demonstrates that a customer knowingly made a false, misleading, or duplicate claim, deliberately concealed relevant information, or used the dispute process to obtain products, content, services, or benefits without payment. Examples may include: a. knowingly claiming that a physical order was not received despite confirmed delivery, or materially misrepresenting delivery, damage, return, replacement, or refund activity; b. knowingly claiming that digital content or a service was not supplied after it was delivered, opened, accessed, downloaded, converted, redeemed, or otherwise used through the customer’s account; c. knowingly claiming that a Ribblr+ subscription or renewal was cancelled before a charge when account and billing records show that it remained active, or continuing to use Ribblr+ features or benefits while falsely claiming that the relevant service was not provided; d. claiming that a recognised and authorised transaction was unauthorised while continuing to access or consume the product, subscription, licence, Gems, credits, rewards, discounts, or other benefits funded by that transaction; e. obtaining or consuming Gems, credits, rewards, promotional items, trial benefits, subscription benefits, or discounted products and then deliberately disputing the qualifying payment in order to retain those benefits without payment; f. using multiple accounts, identities, payment methods, or coordinated accounts to repeatedly obtain trials, promotions, rewards, refunds, replacements, or chargeback credits contrary to their stated limits; g. concealing a refund, credit, replacement, prior reimbursement, or successful resolution and pursuing an additional recovery for the same loss; or h. materially altering, fabricating, omitting, or misrepresenting account activity, communications, cancellation requests, product use, service use, delivery information, or other evidence relevant to the dispute. A dispute will not be considered abusive merely because it is unsuccessful, decided in Ribblr’s favour, or raised in good faith. Customers remain entitled to report genuine unauthorised use, account or payment-method compromise, non-delivery, service failure, billing error, cancellation, or any other legitimate concern. Evidence When investigating or responding to a dispute, Ribblr may provide the payment provider, card network, or card issuer with relevant records, subject to our Privacy Policy and applicable law. Depending on the dispute, these records may include order and payment details; the terms and policy presented when the transaction was made; subscription enrolment, renewal, cancellation, and billing records; notices and receipts; customer communications; account, login, IP, device, download, access, conversion, and usage records; use of Ribblr+ or other paid features; the issue, redemption, spending, or transfer of Gems, credits, rewards, and promotional benefits; linked-account or repeated-promotion activity; shipping addresses; carrier tracking; proof of delivery; returns; replacements; and refunds. Consequences of substantiated abuse Where permitted by law, Ribblr may restrict new purchases; cancel and appropriately refund unfulfilled orders; end an unpaid subscription period; reverse unused Gems, credits, rewards, discounts, or promotional benefits arising from a reversed payment; suspend or revoke access to digital content, licences, conversions, or services for which payment has been reversed; require the return of refunded physical goods; suspend or terminate accounts involved in serious or repeated abuse; report suspected fraud; and seek recovery of properly owed amounts and reasonable, documented costs actually incurred, up to $30 USD per dispute. Cost recovery is not automatic and does not apply to a dispute raised in good faith.

7. DISCLAIMER AND LIMITATION OF LIABILITY Ribblr shall not be held liable for any indirect, incidental, consequential, or punitive damages arising from or related to the use of any of our products or services. All digital products and services offered by Ribblr are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to, implied warranties of merchantability or fitness for a particular purpose. We do not warrant that the functions contained in the digital products or services will meet your requirements or that the operation of the digital products or services will be uninterrupted or error-free. Accordingly, users assume the entire risk as to the quality and performance of our products and services.

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